Letter Q Charms

Delivery

We are offering free local delivery for any order.

We are unable to ship internationally at this moment.

Deliveries usually take 2 – 5 working days for West Malaysia and 3 – 8 working days for East Malaysia after the order is dispatched and will be delivered by a courier. Under exceptional circumstances orders may take longer than the published timings to be delivered.

Please provide a full delivery address in English and telephone contact number when you place your order to avoid delays.

Please note that during certain busy periods such as Eid Holiday, Chinese New Year, Sale, Christmas and other holidays, orders may take a little longer than usual to be dispatched and delivered.

Return

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition and packaging within 14 days of receipt. All returns will need to be arranged from our end, via our Online Self Return Form. We are unable to make exchanges for online purchases.

Returns are applicable to full priced items only. We do not allow returns, exchanges or refunds on sale items. If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.

We will require your cooperation and understanding in adhering to the packing requirements and regulations prior to returning the goods to us. Please find the regulations here: https://easyparcel.com/my/en/packaging/

Should you opt for a self-return arrangement that is not arranged through us, we will not bear any responsibility for the loss and damage of the goods shipped to us. All returns will need to be arranged from our end, via our Online Self Return Form.

MY orders can be sent back to us free of charge with EasyParcel; Poslaju or Pgeon Drop Off Point or Home Pick Up (Selected Area).

Orders cannot be returned to any Lancel store. Items cannot be returned to a Lancel concession or franchise. All returns must be accompanied by an invoice. Refunds will be processed to the original payment card.

Once the Return goods are received and passed quality inspection, Returns usually take 14 working days to be credited back to your account after receipt of goods. Once we have processed your return or exchange, we will send you an email to let you know it has been processed. 

Questions?

We're happy to help! Contact us via the Live Chat button below or write to us at contact@lancel.com.my.

Customer Support Timings :

Monday - Friday (excluding holidays), 9am to 6pm MYT

FAQ

DELIVERY & RETURN